You can contact technical support from personal account page or by e-mail - support@xdevs.ltd
Don't forget to mention these info in your letter:
1. The name of the game
2. Your ID (you can find it in the game settings)
3. Nickname and level
4. Detailed description of the problem.
Don't forget to follow rules of contacting technical support!
Unfortunately, not all the requests that players send to us may be realized in the game. We try to choose the most interesting and accomplishable. Anyway, all your requests go to the development department and on its base we form updates.